East West Furniture LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

This policy applies to all interactions you have with East West Furniture LLC, including through our websites www.eastwestfurniture.net, by phone, email, or chat (including Amazon’s Manufacturer Call and Chat Support feature).

1. Information We Collect

We collect limited personal information when you contact us for product assistance, warranty claims, or other customer support services.

1.1 Contact Information

• Name
• Email address
• Phone number

1.2 Order & Product Details

• Product name or model you purchased
• General purchase details (e.g., date or issue description) — but not full order information from Amazon

1.3 Communication Data

Call recordings, chat transcripts, and related communication logs when you contact us through Amazon, email, or our website.

1.4 Website & Device Information

• IP address, browser type, and operating system when visiting our websites
• Basic analytics data to help improve website performance

2. How We Use Your Information

We use your information only to provide customer service and improve our products and communication. Specifically, we use it to:

• Respond to your inquiries and provide product support.
• Troubleshoot or resolve product-related issues.
• Process warranty or replacement requests.
• Improve product quality and user experience.
• Comply with legal and regulatory obligations.

We do not sell or rent your personal information to any third party.

3. Data Sharing and Disclosure

We may share limited information only in the following cases:

• With Amazon: When you contact us through Amazon’s Manufacturer Call or Chat Support, some communication data (e.g., chat session or timestamps) may be processed within Amazon’s systems.
• With Service Providers: We may use secure third-party vendors for cloud storage, communication tools, or analytics. All service providers are bound by confidentiality and data protection agreements.
• For Legal Purposes: We may disclose information if required by law or to protect our legal rights, safety, or property.

4. Data Retention

We retain your information only as long as necessary to fulfill the purpose for which it was collected—typically the duration of your warranty or support case—and as required by law. After that period, data is securely deleted or anonymized.

5. Data Security

We use appropriate technical and organizational safeguards to protect your personal data, including:

• Encrypted communication and secure servers (HTTPS and SSL).
• Restricted access to personal data on a need-to-know basis.
• Regular review and monitoring of our security systems.

While we strive to protect your information, no system is entirely immune from security risks.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal data.
• Request correction or deletion of your personal data.
• Withdraw your consent to processing (where applicable).
• File a complaint with your local data protection authority.

You may exercise these rights by contacting us at Services@eastwestfurniture.net.

7. Cookies and Website Analytics

Our websites use basic cookies to enhance browsing and analyze traffic. Cookies do not store personal information like names or contact details. You may disable cookies through your browser settings at any time.

8. Children’s Privacy

Our products and services are not directed toward children under 13, and we do not knowingly collect personal data from them. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

If you contact us from outside the United States, your information may be transferred to and processed in the U.S. By providing your information, you consent to this transfer in accordance with applicable laws.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operations or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

East West Furniture LLC
175 Southbelt Industrial Dr
Houston, TX 77047, USA
📧 Email: Services@eastwestfurniture.net
🌐 Website: www.eastwestfurniture.net